MarshmallowInkLLC is taking a short break
Reviews
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Kim on Nov 7, 2020
1 out of 5 starsI placed my first order with MarshmallowInk on June 4, 2020 and today is November 7, 2020. I still have not received the painting. The worst part is I saw a proof of the first one and thought it looked pretty good so I ordered 4 more of my children. That was a terrific mistake as she now has my money and I have NO pictures. Not only that she stopped responding to my requests in September. I would stay far, far away from this company!
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Cassie on Oct 27, 2020
1 out of 5 starsHorrible. Didn’t received product. Emailed multiple times with no response.
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Cassie on Oct 27, 2020
1 out of 5 starsNever received my product, email multiples times with no response to any of my emails. Horrible customer service. Just took my money and didn’t get any products I ordered.
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eliseishungry on Oct 16, 2020
1 out of 5 starsSPEND YOUR MONEY SOMEWHERE ELSE. This was the worst experience I’ve had on Etsy. I messaged the seller multiple times to ask if she’d be able to deliver the item within the estimated delivery time frame (9/1/20-10/1/20) so that I could have the guest book for my elopement on 9/24. Every other Etsy vendor I spoke to would either confirm they could meet the deadline or cancel the sale if they couldn’t. The seller stated she could meet the deadline but then she would take 1-2.5 weeks to respond to me. Eventually, she stopped communicating with me entirely. I had to escalate to Etsy’s Trust and Safety department.
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Shawney on Oct 3, 2020
1 out of 5 starsAbsolutely unprofessional and wasted my time! So this was the first thing that I ordered once we figured out the date of our wedding. I was so excited because I thought it would be perfect. That was back in June. I waited and waited. Eventually I had to reach out to her to get my proof. That was end of July. I approved it and was again waiting. Here comes September. (My wedding is the end of October) I once again reached out to her asking about my order. I heard nothing. Finally I was just fed up and requested a refund. Luckily I found something else that I love even more and it came super quick. I do not recommend ordering anything from this seller. I get everyone has things going on these days, but either be transparent about the orders or just don’t “sell” anything and making these false promises.
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Destiny on Sep 28, 2020
1 out of 5 starsIf I could give negative stars, I would. I ordered this product in July and was told I would receive it the beginning on September....I never received it. Each time I tried to contact her it would take her days to reply. I was told on August 13th that in a couple of days she would send the shipping information, I never received it. By September 4th I hadn’t heard anything from her so I sent a message just trying to get an update, once again no response. I waited another week before I decided she wasn’t going to send anything and wanted a refund. This was supposed to be a gift for my dads 70th birthday and she completely ruined it. I got my refund but I would have much rather preferred the painting I ordered.
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Bridget on Apr 4, 2020
1 out of 5 starsI placed the order on December 14, by late January, I had heard nothing. I reached out and she hadn't even started making my order. It finally arrived on March 6th, nearly 3 months later. Now, as I just put pictures in it, the binding is so small, that the book doesn't lay neatly or remotely flat. Would not recommend to anyone, and certainly not worth the $100.
This listing is no longer available -
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jessicaleigh1124 on Jan 5, 2020
5 out of 5 starsI ordered the ornament just in time for Christmas! What a beautiful way to always remember our beloved dog, Gusto! I will look forward to Christmas each year now that I can see his sweet face as a part of our Christmas tree. Love this ornament so much!
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Katie on Dec 31, 2019
4 out of 5 starsThe ornament was exactly what I wanted but I ordered it mid November and didn't receive it until thr 23rd of December. When I ordered it, it said the latest it would ship would be December 2nd. Then i contacted the seller and they said they would ship it December 13th. This was a gift for my sister who lost her dog 2 days before i ordered this and i wish she would have received it much sooner.
Wedding Guest Book, Wedding Gift, Guest Book Alternative, Wedding Vows Custom Song Lyrics, Wedding Welcome Sign, Anniversary Gift, Christmas Ornament
Shop members
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Kae Campbell
Owner, Designer, Photographer
I love all things wedding! It's just so pretty, emotional, memorable and the best part is that it's the Best Day Ever! I design all pretty things for Marshmallow Ink. My style is feminine, clean & simple. I love natural light and pastel colors.
Production partners
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Fabric and Blanket Printing Manufacturer
United States
Reliable and high quality fabric and blanket printing partner bring our designs to reality!
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Professional Book Binder
United States
Our guest books are perfectly printed and bound by manufacture partner right here in the USA.
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Professional Print Shop
United States
This great medium size digital print shop help us with keep up with a high demand.
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Stamp Manufacturer
United States
Our stamps are professionally made with high quality material by American manufacture.
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
More information
Frequently asked questions
What is the difference between Traditional guest book and Guest book alternative?
A traditional guest book is a guest book with pages.
A guest book alternative is a non-traditional guest book that guests can sign on other materials other than a book with pages. Our guest book alternatives are available in 3 type of materials (Poster, Wood Board, Canvas Wrap) and buyers are able to choose their print material from each listing from a drop down menu under "Dimensions" tab.
What is your processing time for Guest Book Alternative?
Our guest book alternatives are custom orders and it take roughly about 2-5 weeks. If you need it sooner we have a few rush options available for additional fees. Please contact us for more informations.
I highly recommend placing your order at least 1-2 months in advance. Oversea orders place considering placing your order 3 months in advance.
Estimated shipping times listed above does not includes proofing process and productions time.
Will I be able to see a proof of my custom order?
Absolutely! We will send a digital proof via Etsy message system.
~All guest book alternative orders are included digital proof.
~Digital proof is NOT included for Mugs, Stamps, Ornaments, Lunch Bags, Digital File Orders. If you like to see a digital proof it's $7 per proof.
I like your designs but I want to add something a little extra to your original design is that doable?
Absolutely! I'm more than happy to work with you to create a memorable piece of art for your special day!
While most designs are fully customizable but certain designs are limited to what we can do so please contact us before placing an order. Please give us your initial thoughts and we can go from there :)
Additional works required custom design fee and the cost depends on the scope of works. Please contact us before your order.
My wedding is approaching and I forgot to order a guest book how fast can you send one to me.
We highly recommend placing your order 4-7 weeks prior to the wedding but we do have rush options available for additional fee.
The quickest option we can do is a poster and we can customize, print and ship your poster within 7 business days within US shipping address. A rush fee for the poster is $25 which includes expedited digital proof and shipping.
Rush option for Canvas and Wood board depends on the size and destinations. Please contact us prior to purchase a rush for wood board and canvas. Please contact us with your specific date.
Do you have any promotion or discount?
YES! I run sales from time to time and to get coupon code just follow our social media.
www.facebook.com/MarshmallowInk
www.instagram.com/marshmallowinkllc
www.pinterest.com/Marshmallowink
We also have Referral Program for store credit and Affiliate Program for free items.
Discount cannot be combined!
Can I see a proof before I place an order?
We would love to accomodate your request however, creating a proof for custom order is a time consuming and we can only start a proofing process once the order is placed.
What pen is best to sign my guest book alternative?
We recommend archival pens to sign on your guest book alternative. However, we have a list of certain pens we suggest for each material we offer (poster, wood board, canvas) and we send out a complete list to our customers once they approve their proofs.
You can use sharpie but it's not recommended as sharpie is not archival and will fade overtime.
What is shipping method do you use?
All orders will be shipped USPS First Class with tracking number for all domestic and selected countries. FedEx and UPS is available for additional fee.
Prints 11"x14" and smaller will be shipped in a flat sturdy mailer, 16"x20" and larger will be shipped in a mailing tube!
*Rush order is required an additional charge; please inquire before purchasing.
~Seller CANNOT be held responsible for any incorrect spelling/shipping errors made by customers.
~Seller CANNOT be held responsible for any unclaimed packages that got send back for any reasons.
~Seller CANNOT be held responsible for any delay due to shipping carriers.
If you item is damaged upon arrival please contact us within 24 hours of receiving it with photos of damaged areas.
I live outside of USA do I have to pay tax?
International Buyers – Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.